Technical Support

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Responsibilities

• Understanding the needs of the company clients
• Help the on-boarding support team
• Maintain relationship with clients, daily support, assisting on-boarding support for implementation
• Attract potential customers by answering product and service questions; suggesting information about products and services
• Maintain customer records by updating account information
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Prepare product or service reports by collecting and analyzing customer information